Technical Service
So the system never stops: 24/7 service assurance
Parking systems cannot afford downtime. We monitor device health continuously, fix most issues remotely before you notice, and dispatch our field team within SLA times when needed.
Proactive monitoring
The health of terminals, cameras and barriers is monitored 24/7; a fault ticket opens automatically when a device goes offline.
Remote intervention
Most issues are solved within minutes via remote connection; a site visit is the last resort.
Field team dispatch
Jobs requiring on-site intervention are assigned to the certified team in your region; the process is tracked in the panel.
SLA assurance
Response and resolution times are contractually committed; SLA performance is reported.
Periodic maintenance plans
Seasonal maintenance is scheduled on a calendar; maintenance history is archived per device.
Transparent service history
The status, notes and resolution of every fault ticket are visible in your customer panel at all times.
Process
From fault report to resolution
Ticket creation
Fault tickets are created from the panel, by phone or by automatic monitoring.
Prioritisation
The ticket is classified by urgency and the SLA timer starts.
Intervention
First remotely, then on site if needed, the certified team intervenes.
Closure and report
The ticket is closed with a resolution note and your satisfaction confirmation is requested.
Having trouble with your current system?
Let us do a brand-independent survey: we assess your existing hardware and move you to the smart system with minimal investment.